Hourback

Field-Operator Automation for Adventure Operators. We automate missed call conversions, digital liability waivers, and reviews on WhatsApp.

• Privacy Policy
• Terms and Conditions

Hourback Privacy Policy
Last updated: 2 November 2026Who is responsibleOliver Majchrzak, trading as Hourback, is responsible for personal data processed for Hourback’s own business enquiries and sales-assistant prototype. For privacy questions or requests, contact [email protected].This notice covers enquiries about Hourback’s custom automation services, including conversations with our WhatsApp AI prototype. It does not cover all processing carried out in automations built for clients. A business using our services with its own customers needs appropriate privacy information for those customers. The parties’ responsibilities and any required data-processing terms must be agreed separately before client data is handled.What we collectWhen you contact us, we may process your name, contact details, WhatsApp number, message content, conversation history, message identifiers and timestamps. We also process information you choose to share about your business, workflows, enquiry volumes, operational challenges and current software.Website hosting providers may process technical information needed to deliver and secure their services, such as IP addresses and request information, under their applicable privacy notices.Please do not send payment-card details, identity documents, medical information, passwords or other sensitive information through the sales assistant.Why we use this informationWe use your information to answer enquiries, understand your business needs, discuss potential automation projects, arrange demonstrations or follow-up, maintain conversation context, and operate and troubleshoot the service.Where you request steps towards a contract, we rely on those pre-contractual steps. For other business enquiries, relevant recordkeeping and service security, we rely on our legitimate interests in communicating with prospective customers and running a reliable service. You may object to processing based on legitimate interests.Automated replies and human contactOur WhatsApp prototype uses AI to generate replies and extract relevant enquiry details. AI replies may contain mistakes. You can request contact with Oliver, who personally reviews demo requests and follows up.We do not use this sales assistant to make decisions producing legal or similarly significant effects about you.Service providersOur current enquiry workflow uses Meta’s WhatsApp Business Cloud for messaging, Make for automation, Airtable for enquiry records and OpenAI for AI processing. Relevant data is transmitted to these providers as needed to operate the workflow.Our main website is hosted on Netlify. Our existing Carrd site continues to host this privacy notice. Providers may also process certain information under their own privacy notices.International processingService providers may process information outside the European Economic Area. Where required, international transfers must be covered by an applicable adequacy decision or appropriate safeguards, such as Standard Contractual Clauses. Contact us for information about the safeguards applicable to your data.How long we keep itEnquiry records are retained for as long as needed to handle your enquiry and any resulting business relationship, or to meet applicable legal obligations. The retention period depends on the status of your enquiry, the nature of our relationship and any legal retention requirements. You may request deletion using the contact details below. Provider logs and backups may have separate retention periods.Your rights and deletion requestsDepending on the circumstances, you may request access, correction, deletion, restriction or portability of your personal data, and object to processing based on legitimate interests. Where processing relies on consent, you may withdraw it.Send privacy or deletion requests to [email protected]. For a request concerning a WhatsApp conversation, include the WhatsApp number used to contact us. Do not send identity documents with your initial request. If verification is necessary, we will explain what proportionate information is needed.We normally respond within one month, subject to extensions permitted by law.You may lodge a complaint with your local data protection authority, including Poland’s President of the Personal Data Protection Office (UODO).ChangesWe will update this notice when our service or data practices change.

Hourback Terms and ConditionsLast updated: 3 November 2026About HourbackHourback is operated by Oliver Majchrzak, trading as Oliver Majchrzak Hourback, Poland. Contact: [email protected]. NIP: 7822976363. REGON: 546071767.These terms describe use of our website and WhatsApp demonstration assistant. Paid automation services require a separate agreement setting out the scope, price, responsibilities and applicable data-processing terms.Website and demonstrationOur website provides information about our custom automation services. The WhatsApp assistant is a demonstration prototype that answers questions and collects information about your business needs. Its availability and features may change, and uninterrupted operation is not guaranteed.AI replies and human confirmationThe demonstration uses artificial intelligence. Replies may be inaccurate or incomplete. Please verify information before relying on it for important decisions. The assistant does not provide legal, tax, medical or other regulated professional advice.Demonstration requests, proposed meeting times, prices and project details require confirmation by Oliver. An automated reply alone does not confirm a booking, accept a project or create a paid service agreement.Acceptable useUse the website and demonstration lawfully. Do not attempt to compromise security, disrupt the service, send abusive or unlawful content, or access information belonging to others without permission.Do not submit passwords, payment-card details, identity documents, health information or confidential customer records. Use fictional or anonymised examples when trying the demonstration. Only share information you are entitled to provide.Trials and paid servicesAny trial requires agreement on its scope, start date and conditions. An enquiry or use of the demonstration does not enrol you in a paid subscription. Any fees, third-party software costs, support arrangements and cancellation conditions must be agreed separately before paid services begin.Personal dataOur Privacy Policy explains how we handle personal data for our own enquiries and demonstration. Before an automation processes a client's customer data, the parties must agree their responsibilities and any required data-processing terms.Read the Privacy PolicyContent and third-party servicesUnless stated otherwise, Hourback retains rights in its original website content and demonstration materials. You retain any rights you hold in information you provide. Use of the demonstration does not transfer ownership of our software or templates.The service relies on third-party providers. Their availability and relevant terms may affect operation. Links to third-party websites are provided for convenience.Responsibility and your rightsWe take reasonable care in operating the website and demonstration, but cannot promise that every output is accurate or suitable for your circumstances. Responsibility for paid services will be addressed in the separate service agreement.Nothing in these terms excludes liability that cannot lawfully be excluded or limits mandatory consumer rights. Where mandatory consumer protections apply, they remain unaffected.Questions and complaintsFor questions, complaints or requests for human assistance, email [email protected]. Describe the issue and include only the information needed to investigate it. We will respond without undue delay and within any legally required deadline.ChangesWe may update these terms as the website or demonstration changes. The current version and its update date will appear on this page. Changes to a separate service agreement require the process agreed in that agreement.